articles

IT Operations Maturity: Where ITSM, ITAM and ITOM Converge

Most enterprises overestimate their IT operations maturity by one to two stages. This maps the four-stage progression from Foundation to Intelligent and explains why Intelligent carries the longest dependency chain.

May 18, 2026

Why Reactive IT Persists After Years of ITSM Investment

Reactive IT operations aren't a people problem. They're a design problem. This piece examines why ITSM investments consistently underdeliver, and what CIOs can do about it.