The old chatbot was built to deflect. It routed customers to knowledge base articles instead of resolving the problem. Your customers recognise the difference.
Introducing, Fin.
Fin, developed by Intercom, resolves an average of 76 percent of customer conversations without human involvement, with performance improving over time.
More than 12,000 organisations use Fin, including businesses across financial services and other regulated sectors.
Fin operates on outcome-based pricing, charged per resolution rather than per user licence.
What Rogue Asia Brings.
Modelling the business
Rogue Asia maps an organisation's knowledge base and encodes its operating procedures into the deployment, giving the agent an accurate foundation to reason from. This work determines the quality and reliability of every response Fin produces.
Integration with existing systems
Rogue Asia connects Fin to core systems, including ticketing systems, billing and CRM platforms, through APIs and custom actions. Integration is built within existing infrastructure, preserving established workflows and reporting structures.
Continuous improvement
Rogue Asia monitors resolution quality following deployment and refines the agent as products and policies evolve, maintaining performance and accuracy as the business changes.
Governance and guardrails
Rogue Asia defines the agent's permitted actions and the conditions requiring human oversight. For organisations in regulated sectors, this governance framework aligns automation with existing compliance and risk requirements.
